In an emergency call the police on 999, for non-emergencies contact 101. For everything else, try the informtion on this page.

Metropolitan Police Reporting a Possible Driving Offence
The Met encourages reporting for:
• A possible driving offence eg. Careless driving, using a mobile phone, drink driving
• Dangerous road conditions eg. Broken traffic lights, flooded roads, potholes

If you’ve been involved in a road traffic collision, or think you might have witnessed an offence on the roads in London, report it using the simple online tool from the Met. Just answer the quick questions, and it will make sure you get the right advice and gather all of relevant details.

Can you send photos or footage (eg CCTV, dash cam, helmet cam) of the incident taking place. Footage must include two minutes before and two minutes after the incident. If using hosted video clip, this can be shorter, but make sure a full un-editied clip is available.

Incident Details
Time, date, vehicle registration, road, location.

Details of parties involved if someone is injured, and vehicles or property damaged in the incident.

Bus Route: Busses may show an additional operational number, that may be 2 digits long or longer. They are often on a card left loose in the front window of the bus. E.g “58” below.

Lorry/Van: Company Name, any fleet members organisation name/ID** e.g “FORS” logo:

Witnesses: Did you take their details at the time of who saw the incident. Maybe another cyclists, driver or pedestrian.

Collisions – When to exchange details
You must stop and exchange details with everyone involved when:
• someone is injured
• their vehicle or property is damaged
• an animal is injured.

If you didn’t exchange details, you must report the incident to the Police (whether or not the collision was your fault) within 24 hours. If someone is injured, you need to inform us within 30 days.

What happens if there is a collision?

Where a collision has occurred involving an injury or damage then the driver must:

· Stop and remain at the scene for a reasonable period
· Give the vehicle registration number, name and address, and that of the vehicle owner (if different), to anyone with reasonable grounds for asking for those details
· If the driver does not exchange details at the scene, details must be reported at a police station or to a police constable, within 24 hours.

Where injury is caused to another person, then in addition to the above the driver must also:

· Produce their certificate of insurance, if anyone at the scene has reasonable grounds to see it. If not, they must report the accident at a police station or to a constable within 24 hours.

When do the Police attend?
They typically attend the scene of a collision if:
• someone is injured
• the road is completely blocked
• there’s a hazard putting people at risk
• someone is being threatening to others
• there’s a suspicion of drug use, alcohol use or dangerous driving

Video footage guidance
• Videos should be submitted within 48 hours of the event.
• Footage should be of high quality and include at least two minutes before and two minutes after any incident.
• For prosecution purposes, video evidence can only act as corroboration. This means that you will need to attend a police station and give a written statement and must be prepared to attend court to give evidence in person.
• Original videos kept safe, and should not be edited in any way.
• Videos must not rely on a perception of distance such as a close pass as the apparent distance will vary according to the type camera and settings. There are other issues with video evidence, such as parallax error, which makes objects appear close together when they are seen in line. In general, evidence of provocation or disproportionate reaction will mean that no action is taken.
• Courts will rarely accept one driver’s word against another without supporting evidence, such as:
– Two or more independent witnesses
– A witness who is able to produce video evidence

Extra notes
• You need to have 2 minutes of video before and after an incident so that the Police can be sure that no prior incident has caused provocation to the incident.
• Your initial video sent to the police does not need this full 2 minutes before and after, but you do need to have retained it somewhere so that it can be used in legal proceedings.

CCTV help by TfL and Transport Operators
Transport for London, including its operating subsidiaries, use personal data collected via Closed Circuit Television (CCTV) and Automatic Number Plate Recognition (ANPR) camera systems across London’s transport network. It’s important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more

FORS – “Fleet Operator Recognition Scheme” – for Lorries/Trucks

FORS is an accreditation scheme that aims to improve fleet activity in London and throughout the UK and beyond for fleet operators. If you require more information or reporting FORS offences, then email . More information

You can look up FORS Accredited Companies

Reports to the Companies that own the vehicles
Many truck/van firms are striving for ever greater safety. They will often act on evidence of poor behaviour of their drivers (thought reporting to The Police and FORS in addition is worthwhile.

Reports about London Buses All TfL’s bus drivers are expected to follow TfL official guidelines for all bus drivers. The guidelines for bus drivers includes the illustration opposite (click to download a larger version).

TfL Customer Services

London Buses Customer Services,
4th Floor, 14 Pier Walk, London SE10 0ES

TfL’s contact us about bus staff

TfL say: We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Due to data protection, we can’t always give detailed feedback on the actions we take.

London TravelWatch’s further information

Where to send your Complaint

There are several ways to report dangerous behaviour on the road. Please add to this list by contacting southwark ‘at’ or the London Cycling Campaign’s website.